Refund &
return policy
We want you to be happy with your lamp. If something is wrong with your order, we will make it right — and in most cases you will not need to ship anything back to us.
Your return window
You may request a return within 14 business days of receiving your order. The window starts on the day the lamp is delivered to you — not on the day you placed the order.
To be eligible, the lamp must be in its original condition and packaging, unused and undamaged, with all accessories and the power adapter included.
Damaged, faulty or missing orders
If your lamp arrives damaged or does not work, contact us within 14 business days of delivery with photos or a short video showing the problem.
For damaged or faulty lamps we issue a full refund or a free replacement without asking you to ship the item back. Return shipping on international orders often costs more than the lamp itself, so we do not put that on you.
If your order has not arrived within 60 days of dispatch, you are entitled to a full refund on request, no questions asked.
Changed your mind
If you simply no longer want the lamp, you may return it within the 14 business day window. In this case return shipping is at your own cost, and the lamp must reach us unused and in its original packaging.
Contact us first — we will confirm the return address before you ship anything. Items sent back without prior confirmation cannot be processed.
Order cancellations
Orders can be cancelled free of charge at any time before dispatch. Once your lamp has shipped and you have a tracking number, the order falls under the return terms above.
How refunds are issued
- Refunds go back to your original payment method — we cannot send them anywhere else.
- Once approved, refunds are processed within 5–10 business days.
- How quickly the money appears depends on your bank or card issuer and is outside our control.
- Where a refund is issued in full, any shipping fee you paid is refunded with it.
Who you are buying from
Payments for this store are processed by Verifone (2Checkout), acting as the merchant of record. Their name, not ours, will appear on your card statement. Refunds are issued through the same channel.
How to start a return
Email us at support@gtamiami85.com with your order number, what went wrong, and photos if the lamp arrived damaged.
We reply to every request within 2 business days.